Questions & Answers

Rentals are by the day. We deliver on the morning of your rental, before your event starts (often earlier than you expect), and pick up the following morning. Each additional day is charged at 50% of the daily rate.

Absolutely! We take care of both delivery and setup to ensure a stress-free experience for our valued customers. Our expert team will promptly deliver your selected rentals to your event location and handle all the necessary setup procedures. You can sit back, relax, and focus on enjoying your event while we take care of the logistics. Once the rental period is over, we’ll return to promptly disassemble and collect the rentals. At Alvarez Party Rentals, your satisfaction and convenience are our top priorities, and we strive to provide exceptional service from start to finish.

Yes, we do require a deposit to secure your rental reservation. The deposit amount ensures that your chosen rentals are reserved exclusively for your event on the specified date and time. It also helps us prepare the necessary arrangements for delivery, setup, and inventory management.

Rest assured that the deposit will be applied towards your total rental cost, and any remaining balance can be settled before or on the day of your event. We understand the importance of your celebration and want to make sure everything goes smoothly. Should you have any questions about the deposit process or payment options, our friendly team is here to assist you every step of the way. Feel free to reach out to us for further details and clarification.

We understand that plans change! If you need to cancel, please let us know as soon as possible. Cancel more than 72 hours before your event and you get a full refund, deposit included. Within 72 hours your deposit is non-refundable, because by then we have turned other customers away for your date, but anything you paid beyond the deposit is refunded. If weather forces a cancellation, what you paid becomes a credit toward a future date. And if we ever have to cancel, you get a full refund, deposit included.

No, a generator is not included with our inflatable rentals. However, we do provide a blower for the inflatables at no additional cost. The blower is essential for keeping the inflatables inflated during your event and ensuring continuous fun for all participants. If your event is at a location without access to power, you will need to rent a generator separately.

At Alvarez Party Rentals, we take cleanliness and hygiene seriously. To ensure that our products are in pristine condition for each rental, we follow a rigorous cleaning and sanitization process.

After each use, our team thoroughly cleans and disinfects each rental item using industry-approved cleaning agents. We pay special attention to high-touch areas and surfaces to eliminate any germs or contaminants. Our cleaning process involves scrubbing, washing, and sanitizing the products to meet the highest standards of cleanliness.

We prioritize the safety and well-being of our customers, and our cleaning procedures are designed to provide a worry-free and enjoyable experience at your event. Rest assured that when you rent from Alvarez Party Rentals, you can trust that our products will be in top-notch condition, ready to make your celebration a memorable one.